Beyond the customer service aspect, being available to clients, even during non-critical times, is essential if you want to land large commissions. Sometimes, it's those middle-of-the-night calls that bring you the five-figure commissions. We live in the modern world, and when someone has the itch to book their vacation, they want immediate gratification. Making your client wait allows them to consider other booking options or change their mind about the trip.

The convenience factor applies especially to ultra-luxury travelers, who expect their needs to be catered to promptly. While a client may be willing to wait if they've established a relationship with you, it goes a long way to demonstrate that you're willing and able to service them quickly. Word-of-mouth referrals are the lifeblood of this industry, especially if you want the types of clients who spend seven figures a year on travel. Being available increases the chances of your client talking about you with other luxury travelers.

Industry Insight: Most people like to book their trips in the evening after they've decompressed. Most of our top-earning agents stay up late and wake up late. A later schedule also provides better overlap for clients traveling internationally.

If you want to be a hobbyist travel agent, making the average amount per year as an agent (which isn't much), this may not apply to you. However, if you want to earn six or seven figures as an agent, this is a fundamental concept to imprint upon yourself. If you plan on being a hobbyist agent, stop reading our content and go to a host agency where you can pay a subscription to remain active. If you want to be held to a high standard, this next section is for you.